How to Make a Complaint

Last updated: October 2026

Stanneshelper Floor Coating believes homeowners who contact the service deserve fair treatment. If an exchange or referral causes concern, please tell us. This page explains how to report a problem and what follows. It is a general template and does not provide legal advice.

Concerns We Can Review

You can raise concerns about:

• A phone conversation or message involving Stanneshelper Floor Coating
• Our use or protection of your personal information
• Website details that appear incorrect or unclear
• Conduct by a provider we referred

Concerns About a Coating Job

Providers in our network are independent businesses. They handle their own estimates, prices, products, warranties and customer care. For a problem with completed work, write to the provider first. Keep copies of your correspondence.

Please also tell us what happened. Feedback helps us hold the network accountable. A provider with repeated problems may be removed. Stanneshelper Floor Coating cannot resolve contract disputes, handle warranty claims, return a provider's charges or represent the provider.

Details to Send

Email contact@stanneshelper.living with:

• Your name and contact information
• The date you contacted us or the provider
• The number you used or form you submitted, if remembered
• The provider's business name, if available
• A brief description of the issue and the outcome you seek

What Happens Afterward

We normally acknowledge complaints by email within a few business days. We review the concern and may contact the provider as part of that review. We then explain our findings and any action we plan to take.

Requesting Another Review

If our response leaves the issue unresolved, reply and request a second review. You may also contact your state attorney general, a consumer protection office or your local Better Business Bureau. If the provider is a licensed contractor, the state licensing board may be another source of help.

Complaint Contact

Send complaint correspondence to contact@stanneshelper.living.